INTEGRATED MANAGEMENT SYSTEM (IMS)

The Integrated Management System (IMS) is implemented at all our operational sites, delivering our Health & Safety, Environment and Quality (HSEQ) policy objectives. The IMS offers consistency of service and operational performance. It structures and controls documentation relating to HSEQ ensuring that it remains accurate, relevant and useful to our workforce and customers.

The IMS has achieved certification, to internationally recognised standards, at a number of our operational sites:

ISO9001, 14001, 45001, End of Waste and CMS Certificate 2025-2028

Legal compliance

The IMS hosts a system for ensuring compliance with legal obligations by maintaining a framework that identifies relevant legal requirements and a traceable process for evaluating compliance.

We maintain memberships with industry organisations such as the British Metals Recycling Association, the Bureau of International Recycling, and the National Federation of Demolition Contractors (NFDC). This keeps us informed about upcoming legislative changes and ensures our voice is heard by regulators and other key stakeholders.

Customer focus

We are accredited with ISO 9001 Quality Standard for all of our sites. We are proud of this achievement and use it to ensure that all our business dealings, whether it is the buying of material or overseas export, are performed and handled in a professional and efficient manner.

S. Norton is dedicated to the provision of metal recycling services and products that satisfy our customers’ needs in terms of quality, cost and timing. We have developed an effective Customer Concerns and Satisfaction procedure and welcome all feedback from our customers whether positive or to raise a concern/complaint about any aspect of the company. This feedback is vital in ensuring we continually improve the service we provide to meet our customers’ needs and expectations.

We have achieved End of Waste status (EU Regulation 333/2011) at our sites for iron, steel and aluminium scrap. This reassures our customers that the material is a secondary raw material, not waste, because our processes remove any non-conforming products before export.

A safe place to visit and work

We have a commitment to the safety of our workforce, contractors, visitors and members of the public. We understand and can demonstrate that safety is of paramount importance.

We operate an effective Health & Safety Management System and we are accredited with ISO 45001 Occupational Health & Safety standard. We have a dedicated Health & Safety team and staff at all levels are trained to high standards.

Zero waste – our largest environmental commitment

Our commitment to ‘Zero Waste’ is substantiated by heavy investment in sophisticated plant and equipment to maximise recovery of valuable and useable materials from primary treatment residues.

S. Norton has attained ISO 14001 accreditation for our environmental management systems and, along with our subsidiary company, Axion, we have designed and implemented processes to overcome the challenges faced by recycling treatment residues.

We have achieved Competence Management System (CMS) certification to demonstrate the competences required to maintain compliance with the environmental permits and the technically competent management of permitted activities.